Updated 23/04/24.

CONTENTS

Introduction
Ordering
Ticket Discounts
Ticket Dispatch (non-Multibuys)
Confirmation Emails
Subscriptions (Multibuy Discounts)
Multibuys Types
Multibuy Discount Levels
Returning Customers’ Preferred Seats
Multibuy Ticket Dispatch Dates
Multibuy Ticket Exchange
Additional Tickets
Linked Multibuys
Payment Security
Paying by Direct Debit
Intellectual Property and Copyright

INTRODUCTION

Welcome to the Scottish Chamber Orchestra's website. The terms and conditions set out here govern our relationship with you and apply to your use of our website. By using our website, you agree to be bound by the legally binding terms and conditions set out below. If you do not wish or agree to be legally bound by them, please do not access or use the Scottish Chamber Orchestra's website. You should print or save a copy of these Terms and Conditions for your future reference. We reserve the right to change these Terms and Conditions at any time and any changes will be posted on this website. Your continued use of the website after any such changes are posted shall signify your agreement to and acceptance of any such changes.

If you at any time have any questions relating to our Terms & Conditions then please call us on +44 (0)131 557 6800 or email us. When you register as a user of our website, you are warranting to us:

1. That all personal information provided by you is true, accurate and complete in all respects and that it is up to date; and

2. You will immediately notify us of any changes to such personal information previously provided; and

3. You will not misrepresent yourself as anyone else or utilise the name of any third party or parties that you are not authorised to use. Similarly you will not use any credit or debit card or cards or any other means of payment that do not belong to you or that you are not authorised to use.

We provide you and other customers with access to our website strictly in accordance with these Terms and Conditions, and any order placed by you is deemed to be strictly in accordance with these Terms and Conditions. We may at any time vary, modify, suspend (either temporarily or permanently) any part or all of the website without notice and you agree and confirm that we shall not have any liability to you or any third party or parties as a result of such variation, modification and/or suspension of the website.

ORDERING

When you place an order online through our website you are representing and warranting to us;

You are at least 18 years of age; and
You have capacity to enter into a legally binding contract

When you place an order online you will receive an email from us confirming receipt of your order. This does not mean that we have accepted your order. Your order constitutes your offer to us to buy a product or products from us. All and every order placed by our customers online is subject to acceptance by us. Such acceptance will be given by us sending you an email that we have accepted your order and issuing tickets or sending goods to you. The contract between us is made only at the time we send you an email confirming dispatch and up until that time we reserve the right not to fulfil any or all orders placed by you. In the event we are unable to dispatch all the products you have ordered, the contract between us will relate solely to those products we dispatch or which we have confirmed we have dispatched.

We may decide not to accept your order for a variety of reasons including the following;

1. Non availability of product or concert tickets

2. Your not being able to fulfil the criteria set out in these Terms & Conditions.

3. Our being unable to obtain appropriate authorisation for your payment.

4. A pricing or identification error of the product or products.

Once booked, tickets cannot be returned or exchanged.

All ticket prices are shown inclusive of VAT. For events where we sell tickets directly, we currently do not charge any extra fees unless you request delivery by post. Our partner box offices at venues may charge additional fees.

TICKET DISCOUNTS

Ticket discounts are offered for some events. Proof of entitlement to a discount will be required.

Universal Credit Concession – applies to anyone in receipt of Universal Credit.

Person with a disability - applies to blue badge holders or people with a registered disability.

Person with a disability companion - can receive a free ticket when accompanying a person with a disability.

Wheelchair user - wheelchair tickets are only valid for wheelchair users.

Student - A person studying full time at a university or other place of higher education. A valid Student ID will be required to collect tickets.

Under 26 - tickets for those 26 years of age and under. Proof of age will be required.

Under 18 - tickets for those 18 years of age and under.

TICKET DISPATCH (NON-MULTIBUYS)

In the course of booking directly through sco.org.uk (excluding multibuy packages), tickets will be emailed to you. Full details will be provided on your Booking Confirmation Email.

In most cases, an electronic or printed copy of your tickets is required to gain entrance to your booked concert.

In some cases, tickets can also be collected from the venue from one hour before the performance. Full details are shown on the Booking Confirmation Email.

Tickets can be collected only on production of the credit or debit card used to purchase them and can be collected only by the cardholder. Additional proof of ID may be required including identification for tickets bought with a Ticket Discount. Please have your customer number and/or order number available when you collect your tickets. These details are shown on the Booking Confirmation Email which will be sent to you when your order is submitted.

CONFIRMATION EMAILS

Sometimes emails sent from our automatic booking system get marked as spam and are sadly not delivered (mainly for Hotmail and Gmail users). To avoid such a situation, we would recommend adding the following addresses to your Safe Senders List: multibuy@sco.org.uk and boxoffice@sco.org.uk

How to do this with Hotmail
Click “Options” in the upper right hand corner
At the top of the page, click on the “Junk E-mail Protection” link
Click on “Safe List”, which is down near the bottom
Copy and paste multibuy@sco.org.uk and boxoffice@sco.org.uk where it states “Type an address or domain”
Click the “Add button”

How to do this with Gmail
Click on the big “Gmail” button top left and select “Contacts”
Click on the pink “+” button on the bottom right
Copy and paste multibuy@sco.org.uk and boxoffice@sco.org.uk
Save

SUBSCRIPTIONS (MULTIBUY DISCOUNT)

Customers can choose to purchase multiple concerts in one transaction using the booking form in our Season Brochure. Customers who purchase a Multibuy package receive a host of benefits including a discount off the price of their tickets, based on the number of concerts they are attending. The more concerts a customer attends, the greater the discount they receive.

A customer can book Multibuy packages for multiple persons as long as all the people in the party are attending all the same concerts. If people in the party wish to attend a different selection of concerts, separate booking forms may have to be submitted.

Customers attending 12 or more concerts the previous Season will have their seats reserved on their behalf and will be contacted over a 2 week period by a member of our booking team to arrange their booking for the upcoming Season.

Customers attending 11 concerts or fewer the previous Season can book their tickets online, by calling us on +44 (0)131 557 6800 or by returning a completed booking form to SCO Tickets, 4 Royal Terrace, Edinburgh EH7 5AB.

All concerts and events that you wish to attend should be included in your Multibuy booking. Any additional purchases will not be discounted or taken into consideration when renewing your booking for the next Season.

Multibuy tickets

A Full Price / Standard Multibuy is available for everyone, except in the following cases:

• A Disability Multibuy is for anyone who is a blue badge holder or who has a registered disability.
• A student / U26 Multibuy is for anyone who has a student ID or aged 19-26.
• Free tickets are available for Under 18s and full-time carers (subject to availability).

MULTIBUY DISCOUNT LEVELS

Save between 10% and 25% by purchasing a Multibuy package. The more concerts you attend, the more you save.

RETURNING CUSTOMERS' PREFERRED SEATS

Customers who booked 12 or more concerts via the SCO Subscription or Multibuy the previous Season will have their preferred seats reserved in advance of tickets being made available to anyone else. Particular seats can therefore never be guaranteed to anyone who booked 11 concerts or fewer the previous Season. If your preferred seats are not available for any of the concerts you wish to attend, we will allocate the nearest, best alternatives.

TICKET DISPATCH DATES

Tickets bought as part of a Multibuy will be sent out in early August. For Multibuy bookings received after this date, we will endeavour to get your tickets to you within 10 working days and in time for your first concert.

REFUNDS

Tickets and Multibuys

All tickets are non refundable. In the event of a concert being cancelled, we will contact you and let you know the steps to follow.

Donations

Under The Charities Act 2011, charities are not permitted to refund donations, other than in specific circumstances. If you feel this applies to you, please contact us directly to discuss.

Fees

All additional fees, such as transaction or delivery fees, are exempt from refunds as the service has already been provided.

TICKET EXCHANGE

If you are unable to make a prebooked concert, we will be happy to exchange your tickets for a new date (within the same price band). Exchanges are accepted up to 24 hours in advance of the concert and are subject to availability.

ADDITIONAL TICKETS

You can purchase additional tickets along with your Multibuy tickets should you wish to bring a friend to a concert. Where possible, we will allocate these extra seats next to your own.

LINKED SUBSCRIPTIONS

If you wish to sit next to a someone who will or has submitted a booking form separately, or you are booking as part of a group who are not all attending the same concerts, please provide us with the details of someone within the group when each subscription form is being submitted, and we will endeavour to seat you together.
Please note we can only seat you together if you all purchase tickets in the same price bands for the same concert locations.

SINGLE TICKET SALES

Once the Multibuy package booking period has closed, we will send an allocation of seats to our receiving venues for sale. We can no longer sell a tickets for a seat once it has been allocated for sale at a venue box office, or request it back from the venue.

PAYMENT SECURITY

All card payments are processed through SagePay who secure your data with level 1 PCI DSS certification.

PAYING BY DIRECT DEBIT

Direct Debits are processed by SmartDebit who operate to the highest standards of security, from token-based data transfer to dedicated Tier 3 data centres.

INTELLECTUAL PROPERTY AND COPYRIGHT

All rights, including copyright, in this website and its contents (as may be amended, varied and updated from time to time) are owned by Scottish Chamber Orchestra of 4 Royal Terrace, Edinburgh EH7 5AB. In accessing this website you agree that you will access the contents solely for your own private use and not for any commercial or public use, distribution or publication. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public or otherwise use this website content in any way except for your own personal, non-commercial use. Any other use of this website and any of its contents requires the express prior written permission of Scottish Chamber Orchestra signed by the Chief Executive. You agree to use this website in a lawful manner and for a lawful purpose in conducting any transactions through it.

Scottish Chamber Orchestra normally operates Monday to Friday 10am - 4pm. For further information about tickets please telephone +44 (0)131 557 6800 or email us.

Scottish Chamber Orchestra is a charitable company limited by guarantee.

Performance and Admission Information

For terms and conditions as well as additional venue information please refer to the individual venue.